Contact & Grievance
Effective 16 October 2026
Twinkles is published on Google Play and operated by Shipline Solutions Private Limited (a private company limited by shares under the Companies Act, 2013; registered and postal address 35B, Chavadi Street, Pallavaram, Kanchipuram - 600043, Tamil Nadu, India; CIN U62099TN2026PTC194573; not registered under GST, so no GSTIN).
Contacts
- Grievance Officer: Abishek Reddy, Director, Shipline Solutions Private Limited
- Grievance email: grievance@twinkles.live
- Grievance phone: +91 93810 26704
- Postal address for grievances: Grievance Officer, Shipline Solutions Private Limited, 35B, Chavadi Street, Pallavaram, Kanchipuram - 600043, Tamil Nadu, India
- Customer support: support@twinkles.live
- Privacy requests: privacy@twinkles.live
- Child safety: Abishek Reddy (Director, Shipline Solutions Private Limited), child-safety@twinkles.live
To complain, write to the Grievance Officer with your account reference, the content or interaction involved, when it occurred and what action you seek. Avoid sending intimate images or sensitive documents until the officer gives you a safe submission method. For payment or delivery issues contact customer support. For account deletion, use Delete account or the in-app Me → Settings → Delete account path; email the Grievance Officer if you cannot receive an OTP.
Response times and appeals
We acknowledge grievances within 24 hours and resolve them within 15 days as applicable under the IT Rules. Requests concerning prohibited content under Rule 3(1)(b) are handled within 72 hours of receipt where the rule applies. Complaints seeking removal of intimate imagery or morphed imagery are handled within 24 hours as required under Rule 3(2)(b). Customer-care complaints are acknowledged within 48 hours and resolved within 1 month as applicable under the E-commerce Rules. An aggrieved person may appeal a Grievance Officer's decision to the Grievance Appellate Committee (GAC) within 30 days of receiving it.