Terms of Use
Version 1 · Effective 16 October 2026
These terms govern Twinkles, published on Google Play and operated by Shipline Solutions.
1. Who operates Twinkles
Shipline Solutions Private Limited (a private company limited by shares under the Companies Act, 2013; registered address 35B, Chavadi Street, Pallavaram, Kanchipuram - 600043, Tamil Nadu, India; CIN U62099TN2026PTC194573; not registered under GST, so no GSTIN) operates Twinkles. Contact us at support@twinkles.live or through our Contact & Grievance page. Our Grievance Officer is Abishek Reddy, Director (grievance@twinkles.live, +91 93810 26704).
2. Who may use it
Twinkles is for adults aged eighteen or older in India. Give your true date of birth and account information; keep only one account per person. Gender determines your role permanently: a male user is a Wisher, who buys and spends Gems but cannot earn; a female user is a Star, who earns Beans but cannot recharge. Paid calls are between a Wisher and a Star.
3. What the service is
Twinkles connects people for voice and video conversation and companionship. It is not a dating or escort service. Stars participate as independent users, not guaranteed to be available, and no conversation or response is guaranteed.
4. Gems and calls
A Gem is a limited, non-transferable licence for use only within Twinkles; it has no cash value. Gem pack prices are in INR and GST-inclusive, as shown on our pricing page and in the app. Purchased Gems do not expire. Promotional or bonus Gems expire 30 days after grant. Bonus Gems are spent before purchased Gems. Refunds are governed by our Refund & Cancellation Policy.
The first 60 seconds of a connected call are free. After that, the applicable minute is charged in advance at its start, at the rate as shown on our pricing page and in the app. A started charged minute is not refunded if the call ends partway through it. The call ends if the Wisher cannot cover the next minute. The server determines charges and balances; it does not charge a final call-settlement amount. A video interval when the Star's face is absent is not charged under the face-presence rule.
5. Gifts and Court
A Wisher may voluntarily send a Gift to the Star during a live call or spend Gems to add a Star to Court. Court unlocks chat with that Star; the Star does not earn from Court. Prices are as shown on our pricing page and in the app. Gifts and Court spends are not refundable, including when a Star later blocks a Wisher or leaves Twinkles, subject to applicable law. Blocking can end an ongoing call; it does not reverse minutes already charged.
6. Stars, Beans and payouts
Stars earn Beans from eligible paid calls, paid chat messages and Gifts they receive; each earning is shown in the app's wallet statement. Beans are not money until redeemed. Withdrawal requires applicable KYC/PAN, tax withholding where required, and fraud review. The minimum, hold window and payout time are as shown on our pricing page and in the app. Payouts are reviewed and processed manually; no fixed weekly or instant payout is promised.
7. Conduct and safety
Do not upload, share or transmit unlawful or misleading content; material that infringes rights, impersonates others, threatens public order or safety, incites offences, is harmful to children, or violates applicable law. Do not post nudity, sexual content or sexual solicitation; involve minors; harass or threaten people; exchange contact details or move paid interactions off-platform; record calls without permission; impersonate others; or collude, scam or defraud users or Twinkles. See our Community Guidelines and Child Safety Standards.
8. Enforcement and appeals
We may warn, restrict access or ban an account after a confirmed violation, and block devices to prevent abuse. A report alone is not a confirmed violation. We may preserve evidence and cooperate with lawful requests from authorities. To challenge a decision, contact our Grievance Officer, Abishek Reddy, at grievance@twinkles.live (details on the Contact & Grievance page). You may appeal to the Grievance Appellate Committee within 30 days after the officer's decision, as applicable.
9. Deleting your account
Request deletion in the app at Me → Settings → Delete account or at Delete account. An active call must end first. We show your server-recorded balance and ask you to acknowledge the effect before scheduling deletion. You can log in to restore your account during the seven-day cooling-off window, before deletion processing begins. After that, the account is closed; registration information is held in a limited vault, and financial and safety records may be retained as described in the Privacy Policy. Withdraw your Bean balance first if you are a Star.
10. Changes and annual notice
We will notify users of material changes and require acceptance of the current Terms and Privacy Policy to continue where applicable. We also remind users of our rules at least annually. The effective date above identifies the version proposed for publication.
11. Law and liability
Indian law governs these terms; courts in Chennai, Tamil Nadu have jurisdiction, subject to mandatory consumer rights.