Refund & Cancellation Policy

Version 1 · Effective 16 October 2026

This policy concerns Twinkles, published on Google Play and operated by Shipline Solutions.

Digital delivery and cancellation

Gems are digital and delivered instantly to the Wisher's in-app wallet after a successful recharge is credited. There is no physical shipment. Once credited, the recharge cannot be cancelled merely because the Gems have not been spent. Gifts, Court and started paid call minutes are not reversed merely because an interaction ends or a Star blocks a Wisher.

Payment taken but Gems missing

Payment confirmation and wallet credit are reconciled against the payment provider's notification. If your payment was debited but Gems did not arrive, send the payment reference and your account details to support@twinkles.live or use Contact & Grievance. We will check the payment and credit correctly confirmed orders; if a failed order cannot be credited, we will arrange a refund to the original payment source within 7 business days, subject to provider processing. Do not assume an in-app verification error means your payment failed.

Unauthorised payments

Report a suspected unauthorised transaction promptly to support@twinkles.live and your payment provider or bank. Include the transaction reference and when you discovered it.

Closure or enforcement

An account-deletion request includes a server-provided balance and a confirmation of its effect; Stars are asked to withdraw their Bean balance first.

Contact and response

Contact support@twinkles.live with a payment or delivery complaint. We acknowledge customer-care complaints within 48 hours and aim to resolve them within 1 month, subject to applicable law. For a grievance, write to our Grievance Officer, Abishek Reddy (grievance@twinkles.live); Contact & Grievance lists the statutory safety-complaint timelines.